There is a scene in the movie, “Forrest Gump,” where Forrest is getting on the school bus for his first day of school. As he makes his way down the aisle all of the children prevent him from being seated because he is different. “Can’t sit here, seat’s taken,” one child says. Eventually a cute little girl named Jenny allows Forrest to sit with her and then…well just watch the movie if you don’t know what happens next.
I was working for a company as a temporary employee at one time in the tax department. Their on-boarding process was horrendous for temporary employees. I didn’t get a phone or email access with my own log-in for almost a month.
One Monday morning my cell phone rang. “Austin, this is John,” my boss said. It was odd that he would call me because he was on vacation that week. Over the next couple of minutes he explained that the cubicle I was assigned to was being reassigned to a new employee and that someone would be coming by to tell me where I was to go.
I waited two hours and no visitor arrived. Finally around 2:00pm a tall woman arrived at my cube.
Have you ever had someone talk to you like you were mentally-handicapped? Well, that is what it sounded like. She used a lilting, high pitched, sing-song voice to explain that I needed to move and that she was “so sorry” that I was being inconvenienced. I actually smiled at her because it was funny to me that her tone, body language, and short curt answers to my questions indicated that she wasn’t sorry at all. It made me feel like I was just in her way.
It took more than a week to find me a place to sit. I felt more and more like Forrest Gump each day. They would tell me where I was to sit and someone would already be in that space. “Can’t sit here, seat’s taken,” I could almost hear them saying.
The best part about the story: After all the moving around I did that week, I discovered that the cubicle that needed immediate clearing was not used the entire week.
The thing that irritated me the most about the experience was not the moving around. I was most irritated that the tall woman treated me so poorly. It is interesting to note that she worked as a recruiter for the company.
As I listened to her talk to potential clients on the phone I noticed the same tone of voice: talking to the recruits as if they were mentally-handicapped. She sounded like a corporate robot. Only saying things approved by some attorney or HR representative. She had no empathy for the people on the other end of the line. She actually seemed bothered by their presence. It was as if she was thinking, “Just shut up, answer my questions and leave me alone. You are wasting my time.”
I am often reminded that sometimes the tone of your voice means much, much more than the actual words you say. Thank you tall woman for a great reminder.